Return

Can I request a return?
Please contact us in advance for returns,any returns without prior contact may only be partially refunded. Returns must be made within 7 days of the date you received your order, unfortunately we cannot provide you with a refund or return after 7 days. We strongly recommend that you review your order as soon as you receive it. Returned products must be unopened and unused, and a fee may apply if the returned product needs to be refurbished. Note: Customized goods and clearance goods do not support returns

Do I need to pay for return shipping?
If there is a quality problem, a new one will be re-issued (excluding the purchase of the wrong model); if it is your personal reason, you need to pay the returned shipping fee, and the already paid shipping fee will not be refunded.

How long will it take to receive my refund?
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item, and we will also notify you whether to approve or deny your refund. If the refund is approved, your refund will be processed, shipping will be deducted from your refund, and the refund will be returned to your account within a certain number of days. If you haven't received your refund, please check your bank account and contact your credit card company. If you've done this and still haven't received your refund, please contact us as soon as possible.

Where is the return address?
If you need to return it, please contact us in advance, we will provide you with the return address, please do not return it directly. A traceable logistics service is strongly recommended.

Why haven't I received the goods yet?
Due to the impact of the epidemic, the transportation time may take longer, please be patient. If you find that the logistics information has not been updated for more than 7 days, please contact us.Our email is sales@boxigasspring.com; 

Note:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.