Shipping and Refund

SHIPPING

Note: due to the impact of the global epidemic, the delivery time in some countries may be delayed by several days. If you are sensitive to timeliness, please consider this possibility and do not guarantee the delivery time.
How soon can I get my order?
Most orders will be shipped within 1-3 working days (excluding customized goods). Most countries need 7-15 working days to transport. You can see the expected delivery information in the table below. If you want faster delivery, you can contact us to arrange other logistics channels for you, but additional freight may be incurred.

Does the bill include customs duties？
For some countries like EU, we will charge taxes to the customs in advance (not to us); When customers in other regions check out, they do not include any import duties and other expenses, which may be assessed by your local customs, and these expenses shall be borne by the customers themselves.

Which countries support shipping?
Most countries support shipping, If your area is not available, please contact us and we will arrange other logistics for you.

-North America About 7-15 Working Days.

-Europe & UK About 10-20 Working Days.

-Asia Pacific About 7-15 Working Days.

-Latin America About 10-20 Working Days.

REFUND

Can I request a return?
Please contact us in advance for returns,any returns without prior contact may only be partially refunded. Returns must be made within 7 days of the date you received your order, unfortunately we cannot provide you with a refund or return after 7 days. We strongly recommend that you review your order as soon as you receive it. Returned products must be unopened and unused, and a fee may apply if the returned product needs to be refurbished. Note: Customized goods and clearance goods do not support returns

Do I need to pay for return shipping?
If there is a quality problem, a new one will be re-issued (excluding the purchase of the wrong model); if it is your personal reason, you need to pay the returned shipping fee, and the already paid shipping fee will not be refunded.

How long will it take to receive my refund?
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item, and we will also notify you whether to approve or deny your refund. If the refund is approved, your refund will be processed, shipping will be deducted from your refund, and the refund will be returned to your account within a certain number of days. If you haven't received your refund, please check your bank account and contact your credit card company. If you've done this and still haven't received your refund, please contact us as soon as possible.

Where is the return address?
If you need to return it, please contact us in advance, we will provide you with the return address, please do not return it directly. A traceable logistics service is strongly recommended.

Why haven't I received the goods yet?
Due to the impact of the epidemic, the transportation time may take longer, please be patient. If you find that the logistics information has not been updated for more than 7 days, please contact us.Our email is sales@boxigasspring.com; tel is + 86-178 5878 4984